How to make a Warranty Claim

First, read through the warranty policy to verify that you qualify.

Print out and complete the warranty claim form and send it in with your Deckor product. We encourage you to send your Deckor product by a traceable method (such as Fed Ex or UPS), as Deckor Limited is not responsible for lost or misdirected packages. For non-delivery or further information, email us at customerservice@iwantproof.com.

Once we have received your package expect up to 5 business days of processing time for your warranty claim.

For any questions regarding the Deckor Limited warranty policy please contact, info@deckorlimited.com

Deckor Limited Warranty Policy:

We offer a  30 day warranty, from purchase date, on any manufacturers defect that may occur in the materials or workmanship of your Deckor Limited product. Deckor Limited has sole discretion to determine what qualifies as a manufacturer’s defect. Any apparel is not covered under this 30 day warranty policy.

Deckor Limited will only authorize the warranty claim if the product was purchased from our online store or one of our authorized dealers within the US. 

This warranty lasts up to 30 days from the purchase date. This warranty covers all parts of your Deckor product, excluding lenses, and applies to all types of manufacturing defects or failure. Scratched lenses as a result of normal use are not covered by this warranty. The warranty program does not cover product that is lost, stolen, dropped, shattered, sat on, or damaged in any other way incurred by excess force from the user. Deckor Limited reserves the right to not send back irreparable frames sent in under warranty.

Please do not return any frames with your prescription lenses inserted; we are not responsible for any prescription lenses that are received here at the Deckor Limited facilities.

For breach of any written or implied warranty on this product, the consumer is limited to any damages of repair of the product or a replacement with an identical or equivalent style, at the election of Deckor Limited. Deckor Limited is NOT liable for any other damages, such as special, incidental, or consequential damages, resulting from the use of this product. Note: some states do not allow the exclusion or limitation of special, incidental, or consequential damages, so the above limitations or exclusion may not apply to you.

(Click To Download Warranty Form)