Please read carefully to assure that your purchased items qualify for a return. Please email if you have any questions in regards to whether or not your items qualify for a return.  If your item is damaged please refer to the warranty claim.

If you are not satisfied with your Deckor Limited  on-line purchase you may return the goods within 30 days of the original purchase date.

  • Make sure to include your proof of purchase (Email or package receipt) along with the Return Form attached on this page.
  • Product must be returned unused in its original packaging.
  • Once processed, you will be credited back to your original payment method.

*Please note:

  • Returns are ONLY valid if item was purchased through Deckor Limited (, is within 30 days of purchase, and is still in the condition it was received.
  • Customers returning product, not in the original condition may be subject to a re-stocking fee of up to 25% of the total amount of the original purchase price.
  • Packages received with an incomplete return form could face a processing fee of 5%, from the total returned merchandise amount, at our discretion.
  • PURCHASES OF SALE ITEMS ARE FINAL. Any item purchased at a discounted sale price is not eligible for a refund. *Full priced items bought with a discount code still qualify for a refund.
  • Deckor Limited is not responsible for any product returned that does not qualify for a return. Any items received that do not qualify for a return will be sent back to the sender.

How to receive a refund on your Deckor product:

Print out and complete the return form and send it in with your Deckor product. We encourage you to send your Deckor product by a traceable method (such as Fed Ex or UPS), as Deckor Limited is not responsible for lost or misdirected packages. For non-delivery or further information, email us at

Once we have received your package expect up to 10 business days of processing time for your return.

For further questions regarding receiving a refund on Deckor products please contact,

Note: Items purchased from an Authorized retailer must be returned to the place of purchase.