If your Deckor product is damaged please refer to the warranty claim.

If you are not satisfied with your selection from your on-line purchase you may exchange the goods as long as they were purchased through Deckor Limited (, is within 30 days of purchase, and is still in the condition it was received.

  • Product must be returned unused in its original packaging.
  • Customers returning product not in the original condition may be subject to a re-stocking fee of up to 25% of the total amount of the original purchase price.

*Please note:  You could be subject to paying any price difference if the product you are exchanging for has a higher cost. In such cases, an electronic invoice link will be sent over to the email provided in the exchange form and the exchange will not be processed until payment for said invoice is submitted.

How to exchange your Proof product:

Print out and complete the exchange form and send it in with your Deckor product. We encourage you to send your Deckor product by a traceable method (such as Fed Ex or UPS), as Deckor Limited is not responsible for lost or misdirected packages. For non-delivery or further information, email us at

Please do not return any frames with your prescription lenses inserted; we are not responsible for any prescription lenses that are received here at the Deckor Limited facilities.

Once we have received your package expect up to 10 business days of processing time for your exchange.

For further questions regarding exchanging Deckor products please contact,

Note: Items purchased from an Authorized retailer must be returned to the place of purchase.